We want ordering from BIG Print Studio to be straightforward. This page explains how production, delivery and returns work for custom and personalised print orders.
Production times
Production time varies depending on the product, quantity, artwork quality, personalisation requirements and whether the item is produced in-house or by one of our specialist trade print partners.
Production normally begins once payment has been received and we have all the information required to proceed, including usable artwork and complete personalisation details.
Delivery
We deliver across the UK using suitable postal and courier services depending on the size and type of item ordered. Delivery options and charges are shown at checkout where available.
Large-format products such as posters, signs, boards and banners may be packed in tubes, flat packaging or other protective packaging depending on the product.
Estimated dates
Any production or delivery timeframe shown on the website is an estimate unless we have expressly confirmed a guaranteed date in writing. Courier and postal delays can occasionally happen outside our direct control.
If your order is needed for a wedding, exhibition, birthday or another fixed event date, please order as early as possible and contact us before ordering if timing is critical.
Incorrect delivery details
Please check your delivery address carefully before completing your order. Delays or additional delivery charges caused by an incorrect or incomplete address supplied by the customer may be chargeable.
Damaged deliveries
If your order arrives damaged, please contact us as soon as possible at bigprintstudio51@gmail.com.
Please include your order number and clear photographs of the damaged product, outer packaging and any visible courier damage. Keep the packaging until we have reviewed the issue.
Missing or delayed parcels
If your parcel has not arrived within the expected delivery period, contact us with your order number. We will check the available tracking information and investigate with the carrier where appropriate.
Returns for personalised and custom-made products
Most items sold by BIG Print Studio are printed to order, personalised, or manufactured from artwork supplied by the customer. Because these items are made specifically for you, change-of-mind returns or cancellations may not be available once production has started.
This does not affect your statutory rights where goods are faulty, damaged, not as described or otherwise do not conform to the contract.
Faulty or incorrect items
If you believe we have supplied the wrong item or there is a manufacturing or printing fault, contact us promptly with your order number and photographs showing the issue.
We will review the problem and provide an appropriate remedy where required, which may include a reprint, replacement, refund or other solution depending on the circumstances.
Errors in customer-supplied artwork
Please check all artwork and personalisation details carefully before ordering. If the finished item accurately reproduces an error contained in the artwork or information you supplied, we cannot normally provide a free replacement.
Cancelling an order
If you need to cancel, contact us immediately. If production has not started, we will try to help. Once artwork preparation, personalisation work or manufacturing has begun, cancellation may no longer be possible.
Contact us
For delivery or returns questions, email bigprintstudio51@gmail.com.